服务-SENG CUCINE Stainless Steel Custom Furniture

Ideal Service Expert

Exquisite Service, Extraordinary Experience

The Ideal Service Expert, as a unique service system of SENG CUCINE, is centered around the user and adheres to high-standard service management. It is dedicated to providing users with a one-stop ideal home solution that covers pre-sale, in-sale, and after-sale services.

Service Process

Providing customers with warm service is not only about creating a sense of beauty in the space and home, but also about the user's living experience. SENG CUCINE provides users with six heartfelt services, including on-site measurement, design and drawing, home delivery, professional installation, functional debugging, and service follow-up, with meticulous care. We have made sufficient preparations for every service, allowing users to experience the service quality of SENG CUCINE Stainless Steel Custom Home in the details, ensuring the satisfaction of every customer.

Order Inquiry

Professional Consultation

Product Introduction

Product Experience

Exclusive Design

Appointment Measurement

On-site Measurement

Design draft

Re-inspection Confirmation

Order Inquiry

Order Production

Progress Query

Logistics Delivery

Delivery to Home

Installation Acceptance

Professional Installation

Precise Measurement

Function Debugging

Service Follow-up

SENG CUCINE Stainless Steel Custom Home Anti Counterfeiting Guarantee

Identify Official Brand Authorized Stores

For our partners, they all have authorization certificates and are official brand authorized stores certified by SENG CUCINE, providing professional after-sales service and ensuring shopping safety for consumers.

Identify Official Brand Authorized Stores

Panel Manufacturing Label

Each panel is produced through intelligent manufacturing with information technology, and every piece of panel has its unique identity, which can be used to identify information such as the order, production and processing, logistics and storage.

Panel Manufacturing Label

Exclusive Order Number

SENG CUCINE has a comprehensive sales management system. Any purchase of home products authorized by the brand will sign a product order with the store. Each order has a unique number, making it easier to track production progress.

Exclusive Order Number

SENG CUCINE National Service Hotline

SENG CUCINE National Service Hotline
400-103-2226

For consumers who have doubts about the product, they can call the SENG CUCINE Stainless Steel Custom Home National Service Hotline at 400-103-2226 for consultation. Our customer service staff will conduct inquiries and provide answers for you.

SENG CUCINE National Service Hotline
400-103-2226

Countertop and Cabinet Anti-counterfeit Logo

SENG CUCINE utilizes a 304 stainless steel countertop with a fine sand texture and white finish, boasting a metallic sheen and a comfortable tactile sensation. The countertop features a lower water barrier, and the 304 grid-patterned cabinet is adorned with a zinc alloy "SENG CUCINE" logo (excluding the rose gold material).

Countertop and Cabinet Anti-counterfeit Logo

Product Packaging (Original Factory Packaging)

After the production of the order is completed, standardized and refined packaging will be carried out.

Product Packaging (Original Factory Packaging)

After the production of the order is completed, standardized and refined packaging will be carried out.

Warranty Rights

To protect the interests of consumers, any order placed for SENG CUCINE Stainless Steel Custom Home products can enjoy a 10-year warranty commitment for cabinet countertops and door panels from the date of acceptance.

Precautions

1. SENG CUCINE Stainless Steel Custom Home series products are suitable for use in home environments. During use, please keep the kitchen ventilated, the surface dry and clean, avoid high temperature contact, heavy object suspension, seasoning pollution, printing and dyeing material pollution, mechanical lubricant pollution, stay away from strong chemical detergents, and avoid sharp objects hitting countertops, cabinets, and door panels.

2. The installation of customized home products requires a certain level of professionalism, with professional installers performing the overall installation. Non technical personnel are not allowed to disassemble or adjust the cabinet on their own.

Disclaimer:

If the damage is caused by human factors within two years, only the cost of materials, accessories, etc. will be charged for on-site repair, and no additional maintenance or service fees will be charged; After the free warranty period expires, the company can provide users with discounted paid services.

The following situations are not covered by the warranty

1. The validity period has expired;

2. Damage caused by failure to use, maintain, and upkeep according to usage requirements;

3. Damage caused by color variation, pollution corrosion, overheating impact, or sharp tool strikes such as cracks, scratches, etc;

4. Damage caused by logistics transportation shall be borne by the logistics company;

5. Damage caused by non product design, technology, manufacturing, quality, and other issues.

For more warranty details, please consult our offline stores or call the SENG CUCINE Stainless Steel Custom Home After-Sales Service Hotline at 0575-83279589.

Working hours are from 8:30 AM to 5:00 PM.We will respond and process as quickly as possible.

Frequently Asked Questions

How to determine if the application for free measurement design is successful?

After submitting the information online, the staff will contact you immediately to confirm.

Once the application is approved, when can I be contacted for an on-site measurement?

Upon successful application, our staff will contact you to verify your information and schedule an on-site measurement at your earliest convenience.

Can you provide a customized home solution for me?

Solutions can be exclusively tailored to meet user requirements.

What are the products of SENG CUCINE Stainless Steel Custom Home?

Custom stainless steel kitchen cabinets, wardrobes, bathroom cabinets, balcony cabinets, wine cabinets, walk-in closets.

Where is the production base of SENG CUCINE Stainless Steel Custom Home ?

SENG CUCINE Stainless Steel Custom Home production base is located in Shengzhou, Shaoxing.

How to check the production progress?

Based on the signed contract information, please inquire about the purchased store, or call the SENG CUCINE Stainless Steel Custom Home national customer service hotline at 400-103-2226 for consultation.

What is the product cycle duration for SENG CUCINE Stainless Steel Custom Home?

Production cycles vary based on the materials of the ordered products, typically ranging from 30 to 45 days. The specific delivery date is subject to the contract's terms.

The process of purchasing products from SENG CUCINE Stainless Steel Custom Home.

Preliminary selection of product styles → On-site measurement → Initial design proposal → Finalization of the plan → Contract signing → On-site re-measurement → Customer acceptance → Professional installation → Home delivery → Functional debugging → Service follow-up.

How to carry out after-sales warranty?

Please provide the mobile phone number or order number at the time of signing the contract to the power store, or call the national service hotline VIP: 400-103-2226 for repair reporting.